PowerEX EV – Privacy Policy

Last Updated: [2/6/2026]

This Privacy Policy describes how PowerEX EV (“PowerEX EV”, “we”, “us”, or “our”) collects, uses, discloses, and protects personal information in connection with the sale of electric vehicle (EV) charging equipment and the provision of installation and related services. We are committed to maintaining the highest standards of data protection and transparency in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

1.1 Personal Information

We may collect and process the following categories of personal information:

• Name and contact details (email address, telephone number, postal address)
• Billing information and payment‑related details (processed securely via third‑party payment providers; we do not store full card information)
• Installation address and property‑related information
• Vehicle details and charger preferences
• Communications and correspondence with our team

1.2 Technical and Website Usage Data

When you interact with our website or digital platforms, we may automatically collect:

• IP address and device identifiers
• Browser type, operating system, and device information
• Website usage metrics, including pages viewed and interaction patterns
• Cookies and similar tracking technologies

1.3 Installation and Service Information

To assess, plan, and complete installation services, we may collect:

• Photographs, videos, or documentation you provide for site assessment
• Electrical system details and property specifications
• Notes and reports from engineers or surveyors

2. How We Use Your Information

We process personal information for the following purposes:

• Fulfilling orders for EV chargers and related products
• Conducting installation assessments, scheduling appointments, and completing on‑site work
• Providing customer support and responding to enquiries
• Managing payments, invoicing, and transactional communications
• Improving our products, services, and operational processes
• Ensuring compliance with legal, regulatory, and safety obligations
• Conducting fraud prevention, security monitoring, and risk management
• Sending service‑related updates and, where consent is provided, marketing communications

Marketing communications are sent only where you have provided explicit consent, and you may withdraw that consent at any time.

3. Legal Basis for Processing

We rely on the following lawful bases under the UK GDPR:

• Performance of a contract: Processing necessary to supply products and services you have requested
• Legitimate interests: Enhancing service quality, ensuring operational security, and preventing fraud
• Consent: For optional activities such as marketing communications
• Legal obligation: Compliance with statutory, tax, and regulatory requirements

4. Disclosure of Your Information

We may share personal information with trusted third parties where necessary to deliver our services, including:

• Accredited installation partners and engineers
• Payment processors and financial service providers
• Delivery and logistics companies
• IT infrastructure, hosting, and analytics providers
• Professional advisers (legal, financial, compliance)
• Regulatory bodies or authorities where required by law

We do not sell or rent personal information to third parties under any circumstances.

5. Data Security

We implement robust technical and organisational measures to safeguard personal information, including:

• Encrypted data transmission and secure storage
• Access controls and authentication protocols
• Regular security audits and system monitoring
• Staff training on data protection and confidentiality

Despite our efforts, no method of transmission or storage is entirely risk‑free. However, we are committed to maintaining industry‑standard security practices.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal, regulatory, and contractual obligations. Retention periods may vary depending on the nature of the information and applicable requirements.

7. International Data Transfers

Where personal information is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions issued by relevant authorities
• Secure and compliant service providers

8. Your Data Protection Rights

You have the following rights under the UK GDPR:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete information
• Right to erasure: Request deletion of your data where applicable
• Right to restrict processing: Limit how your data is used in certain circumstances
• Right to object: Object to processing based on legitimate interests or direct marketing
• Right to data portability: Request transfer of your data to another provider
• Right to withdraw consent: Applicable where processing is based on consent

To exercise any of these rights, please contact us using the details below.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Enhance user experience
• Analyse website performance and traffic
• Support functionality and security

You may manage cookie preferences through your browser settings. Additional details may be provided in our separate Cookie Policy, if applicable.

10. Updates to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Updated versions will be published on our website with a revised “Last Updated” date.

11. Contact Information

For questions, concerns, or data protection requests, please contact:

PowerEX EV
Customerservices@powerexev.co.uk